Feedback and Complaints

Overview

At Platinum Psychology & Consulting, we strive to provide a true partnership to help you achieve the goals in your NDIS plan. We're committed to providing a high quality and professional service that's relative to your individual needs. We welcome and encourage feedback, ideas and suggestions that will help us refine and develop our services, to provide you with the highest possible value.

Policy Statement

You can expect us to:

  • actively encourage you (our clients), your family and carers to provide feedback or to raise concerns about any aspect of the service Platinum Psychology & Consulting provides that is not meeting your expectation of quality and professionalism;

  • respect that you, your family, nominees or carers will decide how, when and where you wish to make a complaint and you can choose a key contact person at Platinum Psychology & Consulting to work through the process with;

  • provide you with ongoing information about Platinum Psychology & Consulting feedback and complaints policy and processes that are accessible, easily understood and culturally relevant;

  • resolve your complaint in a confidential, fair, and timely manner with personal views respected;

  • help you to find a support person or advocate to assist or represent you if you choose.

  • inform you of your right to make a complaint to a regulatory body or authority such as the NDIS Quality and Safeguards Commission.

  • throughout the complaint handling process Platinum Psychology & Consulting will support your participation, identify your desired goal, and keep you and their supporters informed of all decisions and the reasons for those decisions;

  • ensure that there are no negative consequences or disadvantage to you or your supporters as a result of the complaint or expressed view; and

  • use Platinum Psychology & Consulting feedback and complaints review process to inform and direct continuous improvement across the organisation.

 

To submit feedback and complaints please click the link and complete the form - Feedback and Complaints Form